The most common reasons for trouble receiving content are related to browser installation. It is very important that you have the correct browser version and that your browser is configured correctly.
Please make sure that you have the correct browser version and that your browser is configured properly. It's extremely important that you configure your browser correctly.
We recommend Internet Explorer 6.0 or higher.
We recommend Netscape Navigator 6.0 or higher.
In order to listen to music you will need Windows Media Player. Most windows users will have this already. http://www.microsoft.com/windows/windowsmedia/download/default.asp
For Mac users: http://www.microsoft.com/windows/windowsmedia/player/mac/mp9/default.aspx
What if I'm using AOL?
You may encounter some technical difficulties while using the standard AOL browser. You will need to upgrade your browser to make it compatible with OnePlace.com. You may select from Netscape Navigator or Internet Explorer.
Why are there stops or gaps while listening to music?
Poor sound/video quality, excessive buffering, and/or delays in connectivity are all usually caused by stress or strain on the bandwidth your ISP provides for Internet connectivity. Please understand that many Internet users may be dialed in to your ISP, which can cause congested lines and use up most or all of the bandwidth.
If you are accessing us through a LAN (Local Area Network), you may experience similar problems as a result of the number of users and/or PCs on your LAN. This condition is almost always temporary, and if you try back later, you will usually experience better results.
You may also experience these types of problems when your computer's resources are limited.
Are you experiencing excessive buffering?
Excessive buffering is the result of poor connectivity. Streaming audio is especially susceptible to congestion-related problems. You may be able to improve playback quality by making some buffering changes within your player:
Windows Media Player
- Click Tools, located on the Media Player 7.1 toolbar.
- Select Options from the drop-down menu.
- Click the Performance tab.
- Select Buffer ____ seconds. Fill in "15."
- Click Apply.
- Click OK.
Are you receiving a security warning or JavaScript error?
Please make sure that you have the correct browser version and that your browser is configured properly.
We recommend Internet Explorer 5.0 or higher.
Windows Media error messages
Click here to see a full list of Media Player error messages.
